We appreciate getting through on the telephone can sometimes be difficult, especially at peak times (such as when the surgery opens at 0800 for book-on-day appointments )
In view of this we have invested in upgrading the phone system, this will be taking place in the near future and will offer the following features:
> the ability to speak to a receptionist in the morning from 0800 (previously 0800-0815 was reserved for emergency calls only)
> upgrading the number of available telephone lines coming into the surgery from the current 3 analogue to 6 digital lines (this should reduce you hearing the engaged tone and help us to deal with your call more quickly)
> we are not going to change to an 0844 number or charge patients for the privilege of phoning us - we are keeping our local number 333214!