Alert: **Updated** Harcourt Workload February 2025

Empty waiting room? What are they doing? Since the pandemic we are working harder than ever to deliver care to our patients: face to face, telephone, messaging and email - these are our February 2025 figures:

Telephone calls into the practice: 5260 (263/day, average wait 86 seconds)
Online requests for medical care: 2485 (Accurx)
Online admin requests: 802
Patients telephoned by a clinician: 3884
Patients seen face to face by a clinician*: 3072
DNA Appointments: 146
*GP, Practice Nurse, Paramedic, Pharmacist or Social Prescriber

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