Confidentiality and your Health Records

As a GP Practice, we have computer and paper records for all our patients. We are registered under the Data Protection Act 2018.



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Confidentiality and your Health Records

As a GP Practice, we have computer and paper records for all our patients. We are registered under the Data Protection Act 2018 and we make every effort to keep patient information confidential and secure. When you register with us, we create a new health record for you. We also obtain your past health records from your previous GP Practice. Patient health records include personal details, details of consultations and other contacts, test results and correspondence. Click here to view our Privacy Policy.

The Primary Health Care Team (doctors, nurses, health visitors, district nurses, midwives, managers and support staff) use your information to provide healthcare and administer the practice. The Practice may also share personal information with other people involved in your care, such as hospital doctors. We also use your information to help us improve the type and quality of service that we offer. In addition, we provide information to the NHS for financial and monitoring purposes.

You have the right to see your health records. Ask at reception for details of how to apply. If you think anything in your records is incorrect please let us know. You also have the right to tell us if you would prefer that your information is not used in a particular way. Speak to your GP or Practice Nurse if you have any concerns about how your information is used.

Comments and complaints

We welcome all fair comments and suggestions about the services we provide. We operate an in-house complaints procedure in line with NHS regulations, please contact the practice manager, Mrs D Petty, in the first instance, either in writing to Harcourt Medical Centre, Crane Bridge Road, Salisbury, SP2 7TD or by email to

If you are not happy with the final decision we make about a complaint, you can ask the Parliamentary and Health Service Ombudsman to look into it. For more information please see their website:

Violent Patients

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent or abusive patients from their lists with immediate effect in order to safeguard staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fears for a person's safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical records, the fact of the removal and the the circumstances leading to it. NHS England is then responsible for providing further care for such patients.


If you are a carer please apply to join our carers register applications are available from reception.

Some useful links are:

The Herbert Protocol

Non-NHS Work

Non-NHS work is work that is not funded by the NHS. If you request any type of Non-NHS work to be completed on your behalf there is a Private Fee payable by yourself, if unsure please ask the reception team.

Crane Bridge Road, Salisbury, Wiltshire, SP2 7TD | Tel: 01722 333214 | Privacy Policy